Cancellation & Refund Policy

1. Free Mini Scan

The Mini Scan has no fee. You may cancel a scheduled call at any time. Please provide reasonable notice so the time can be offered to another applicant.

2. $699 China Launch Month

The Launch Month is reserved and paid before work begins. You may request cancellation before the agreed kickoff or within 72 hours of payment, whichever occurs first. If approved before work begins, we will refund the amount paid less any non-refundable payment-processing charges where permitted.

Once research, account work, strategy, production, or another agreed task has started, the Launch Month is non-refundable because capacity has been reserved and services are already being performed. If Multiplyxxx cannot perform the agreed service and no reasonable alternative is accepted, the unperformed portion will be refunded.

3. China Content Desk

Monthly fees are paid in advance and are non-refundable once the service month begins. After any agreed initial term, either party may end renewal by giving at least 14 days’ written notice before the next billing date. Work already delivered or in progress remains payable.

The $1,499 introductory rate is locked for an accepted founding client’s first three consecutive months. Pausing, cancelling, or materially changing scope may end eligibility for that rate.

4. Growth & Commercialization Partnership

This service has a three-month minimum unless a written agreement says otherwise. Fees for the initial term are non-cancellable after kickoff except for material uncured breach. After the initial term, the cancellation notice in the signed agreement applies; the default is 30 days’ written notice.

5. Third-party costs

Media spend, KOL/KOC compensation, product gifting, shipping, travel, production, platform fees, deposits, legal work, and other third-party commitments are generally non-refundable once authorized or committed. Any recoverable amount received from a third party will be passed through according to the written agreement.

6. Client delay

Timelines depend on timely access, source files, approvals, and feedback. Client delays do not automatically create a refund right. We may reschedule delivery, pause work, or charge a restart fee where stated in the agreement.

7. How to request cancellation

Email sloane@multiplyxxx.com with the client name, service, reason, and requested effective date. We will confirm the status of work, committed third-party costs, and any amount eligible for refund.